The Cloud 9 Team are busy building balloons ready to be shipped to your loved ones,
however feel free to reach out and we will get back to you ASAP.
General Questions
(including after sales and balloon retailer accounts)
sales@cloud9balloon.co.uk
Events, Social Media, Marketing & PR
marketing@cloud9balloon.co.uk
For ALL Order Issues - Please complete the form below:
Thank you for contacting us regarding a product or delivery issue.
If your order concerns a DPD matter such as a late delivery, failed delivery, damaged delivery, delivery on the wrong date, in accordance with our Terms and Conditions we would request you first contact DPD to resolve the matter directly using the tracking information we have provided since all delivery issues are outside our reasonable control once your parcel has been handed to DPD. We do not guarantee a specific delivery date or time as we do not control DPD's local delivery scheduling for weekends and Bank Holidays. ALL Cloud 9 Balloons Ltd shipments are prepared, packaged and shipped in a pristine condition, which is quality checked by at least 2 staff members. Whilst most deliveries are a success story, we are a small business and not able to account for the negligence or behaviour of an multi-national courier company.
If your report contains any other issue - we shall reply as soon as possible.
Best
The Cloud 9 Balloons Team
The Cloud 9 Team are busy building balloons ready to be shipped to your loved ones,
however feel free to reach out and we will get back to you ASAP.
General Questions
(including after sales and balloon retailer accounts)
sales@cloud9balloon.co.uk
Events, Social Media, Marketing & PR
marketing@cloud9balloon.co.uk
For ALL Order Issues complete the form below:
Thank you for contacting us regarding a product or delivery issue.
If your order concerns a DPD matter such as a late delivery, failed delivery, damaged delivery, delivery on the wrong date, in accordance with our Terms and Conditions we would request you first contact DPD to resolve the matter directly using the tracking information we have provided since all delivery issues are outside our reasonable control once your parcel has been handed to DPD. We do not guarantee a specific delivery date or time as we do not control DPD's local delivery scheduling for weekends and Bank Holidays. ALL Cloud 9 Balloons Ltd shipments are prepared, packaged and shipped in a pristine condition, which is quality checked by at least 2 staff members. Whilst most deliveries are a success story, we are a small business and not able to account for the negligence or behaviour of an multi-national courier company.
If your report contains any other issue - we shall reply as soon as possible.
Best
The Cloud 9 Balloons Team
